ResponsibilitiesSupport:
Support complex delivery projects, demos, and PoCsTake an active part, hands-on, in delivery activities, including site visits where necessaryResolve complex production issues at customers’ sitesSet the infrastructure during Delivery activities - computer installations and NW settingsLeadership:
Mentor and guide T1 support engineers and partnersDefine customer support operations requirements, establish new processes,, and improve support tools utilizationServe as an expert-level technical resource during pre/post-sales phasesProvide inputs to the Product and R&D teams for future product improvements
Qualifications
Experience as a T3 support manager, FAE, Technical Account Manager (TAM), or equivalent roles - minimum 5 years experienceExceptional leadership and interpersonal skillsExpert level, hands-on experience working with Linux (Ubuntu) OSShould demonstrate high analytical thinking and problem-solving skillsExperience in configuring simple NW components and troubleshooting inter-server communicationsExperience in SQL queryingExperience in using Zendesk, Jira, Confluence, or equivalent platformsExperience in customer-facing positions - a plusExperience in scripting languages - a plus Experience in working with T1 partners - a plusExperience with BI tools - Google Looker and equivalent - a plus Willingness to travel - infrequentEnglish at Mother tongue level, verbal and written - highly desirableBackground and hands-on experience in screening and screening technologies (specifically X-ray and CT) - an advantage
* משרה מס׳ #257500 מיועדת לגברים ונשים כאחד